keep on caring
our guarantee conditions
Whether for washing or storing, cooking or baking, stowing away or transportation: Our products are there for every task. At keeeper, because we are convinced about the quality and durability of our products, we guarantee all products for 10 years. You can find our guarantee conditions below.
keeeper guarantees perfect function and usability for an item for 10 years from the date of purchase. The guarantee exists alongside the seller’s legal warranty obligations as stipulated in the purchase agreement with the initial customer and does not affect these obligations.
In the event of a guarantee claim, we reserve the right to choose whether to repair the faulty item free of charge, replace the item with another of the same value, or to refund the payment amount. The guarantee only applies for damage to the purchased item itself. Claims for damages that do not affect the purchased item itself, and any claim to loss of profits or downtime are exempt from the guarantee. Any possible liability resulting from mandatory legal provisions are not affected.
This guarantee does not include damages caused by
- mechanical damages due to an accident, being dropped or impact,
- negligent or malicious destruction, fire, or
- misuse, incorrect handling (for example: overloading, overheating, use under abnormal conditions) or by failure to observe the user instructions/instructions for use or
- are made worse by own attempts at repair.
The guarantee is limited to a duration of 10 years from the date of purchase by the first customer. Any use of the guarantee does not result in it being extended. Any replacement parts claimed within the guarantee are guaranteed for 6 months, but not less than the current guarantee period.
A guarantee claim is to be asserted against keeeper. To do so, the claimant should send an email with photographs of the product subject to the claim and the proof of purchase showing the date of purchase and the written statement of the claimed damage to email@example.com. keeeper will then send the claimant an email with information about how to proceed. If the product needs to be sent in for further assessment, keeeper will pay the cost of despatch. The claimant bears the transportation risk.
keeeper keeps its word
We regularly submit our products to testing by recognised state testing institutes, in order to guarantee quality and product safety. You can find an overview of the symbols used for certain product characteristics here: overview of symbols.
break-proof, dishwasher safe, high chemical resistance to, e.g., citrus fruits, high gloss surface, can be used in temperatures of up to +100° C
break-proof, silk-matt surface, can be used in temperatures from -40° to +75° C
crystal-clear, brilliant surface, shatterproof, can be used in temperatures of up to +80° C
break-proof, crystal clear, brilliant surface, dishwasher safe, chemical resistance, can be used in temperatures from -40° to +90° C
Shatter-proof, dishwasher safe, high resistance to, e.g. oil and grease resistant, very good low-temperature flexibility, pleasant surface feel, can be used in temperatures of up to +100° C